Category Archives: Order Fulfillment

Managers in charge of running effective fulfillment programs can benefit from periodically analyzing and optimizing the process. Since order fulfillment metrics are essential and often overlooked components of improving a marketing fulfillment campaign, measuring, understanding, and controlling spending should be an important part of your relationship with a fulfillment partner. (more…)

When selecting an outsourced fulfillment center to partner with, there are many things to think about. You need to take into account its location, prices, how much storage space it has available, its track record, and reviews from other companies that have worked with that company. Companies need to be careful with to whom they entrust their order fulfillment services because the satisfaction of the customers depends on it—how fast their products arrive and in what condition is reliant on the services of an order fulfillment center. Some e-commerce fulfillment companies just aren’t up to par, and it can be...

Whether you’re looking for a fulfillment company or are a fulfillment company looking to improve your procedures, there’s one thing you need to know: fast order fulfillment can make all the difference for your business. You can spend a ton of money on marketing and advertising, but the fact is that if customers are unhappy with your service, then your business won’t do well. The widespread use of social media has made it extremely easy for consumers to connect with each other, and give suggestions on who has not only the best products, but the best customer service. The faster...

Do you suspect your e-commerce order fulfillment process of failing? Check for these four telltale signs— if you’ve observed more than one of them, it may be time to switch providers. 4 Signs Your e-Commerce Order Fulfillment Is Failing (more…)

The order fulfillment process has always presented challenges for small businesses. But with the current demands of today’s consumers, combined with the necessity for even small businesses to think globally, it’s now more challenging than ever to build an efficient and effective fulfillment system. However, if you can wrap your mind around these challenges and operate in a manner that allows for transparency, communication at each step of the process, and a high degree of automation, then the challenges of customer demands and a global mindset actually become strengths. (more…)

It seems straightforward enough: Process and deliver an order to your customers on time and with no damage to the product. Unfortunately, order fulfillment is not that simple. Getting a product from point A to point B involves many stages, at many levels. It also involves groups of people who need to coordinate amongst each other if there’s any hope of having that package arrive on time, in one piece, with the proper documentation. The good news is there are ways to better manage this process. The key is to have a system in place that accounts for every step...

What Is Multi-Location Fulfillment? Many e-commerce businesses look to order fulfillment as an area in which they can possibly excel over their competition. Having the ability to ship to a consumer faster and for cheaper rates makes a real difference in determining customer retention and loyalty. One option that becomes attractive to businesses as they grow is multi-location order fulfillment. What this involves is building additional distributions centers in closer proximity to the customer base so shipping becomes more efficient. Like any other business decision, there are advantages and disadvantages of multi-purpose order fulfillment centers. We discuss some of the...

As e-commerce sites continue to spur the online shopping trend, more and more consumers are becoming increasingly comfortable shopping without ever visiting a physical store. One of the remaining obstacles that has kept customers attached to brick-and-mortar locations is the fact they get to interact with a product before ever making a decision on whether to purchase. Although this is most common among fashion brands, many e-commerce retailers recognize this as a limitation. However, with the growth of try-before-you-buy online shopping, the opportunity to allow customers to interact with the product before purchase has finally become a reality. (more…)

As anyone operating in the e-commerce business can tell you, holiday order fulfillment can be among the most stress-inducing times. You have strict deadlines, huge influxes of demand, and potentially inclement weather slowing travel on the road. And this is among the most important times for your business as order volume spikes dramatically—failing to meet delivery deadlines could lose recurring customers and revenue year after year. And this year, all these challenges are only being exacerbated by COVID-19 and supply chain interruptions. But the good news is that these peak season fulfillment challenges are predictable (COVID notwithstanding) and, therefore, can...

Small businesses are unique in that their needs, operations, and processes are different from those of larger companies. Often times, many small businesses are still in a phase where they only have a few employees, yet they are relatively successful at the products and services they are offering. But there comes a time when every small business needs to create the conditions that allow for growth. That means more business, more staff, and allowing more parties to help streamline or optimize your process. The need for small-business fulfillment services is one of the main areas in which this growth must...